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Valuable information is buried in emails – from your clients, sensitive projects and legal matters. It is increasingly difficult to find, organize and see the full set of relevant information lawyers and other knowledge workers need to respond quickly and stay on top of their projects and cases. An ever-growing volume of email often leads to “content chaos” – burdened email servers, increased compliance risk, such as organization’s retention policies, and the inability of employees to locate relevant content in those emails when searching for specific information.  

Finding information in email drains productivity  

Knowledge workers are spending more and more time each day on administrative tasks related to email organization and management; in fact, it’s estimated that 28% of their time is spent reading and sending emails. Simply stated, finding information in email drains employee productivity. Even with automated filters, email filing administration is time-consuming and overwhelming, because emails never stop pouring in and each message is accompanied by the expectation of a timely response.  

OpenTextTM Email Filing, eDOCS Edition makes knowledge workers more productive with these time-savers: 

Quick filing: Easily save emails to specific client folders via a button on your Microsoft Outlook ribbon or with a right mouse click – using predictive filing suggestions. Save time as suggestions are displayed based on the most recently accessed profiles and email threads. 

Bulk filing: Quickly file large volumes of email without slowing productivity. With Bulk Filing, users can automate the email filing process by assigning profiling data to specific Outlook folders. All emails that are moved into the Outlook folders are automatically filed into eDOCS with the assigned profile data of the folder. Email can also be filed on mobile devices by dragging and dropping them into monitored folders. 

Marking: See in Outlook when your email has been automatically stored to eDOCS document management system (DM). With Email Marker, users can color-code their emails according to filing status and profile data via their Outlook categories field. Save time by keeping track of filing status at-a-glance with this visual cue and never miss filing (or duplicate filing) again. 

Email Filing Assistant: Analyze message history and inbound email addresses to suggest automatically the best place to store those emails in the eDOCS library. 

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You can read more about OpenTextTM Email Filing, eDOCS Edition here.

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