by Teknita Team | Jul 18, 2022 | Project Management
The Covid-19 pandemic has made everyone realize the importance of digital tools and platforms. Organizations with a robust digital infrastructure were able to sustain the pandemic without facing many hurdles. Online collaborative platforms helped employees stay in touch with their peers and work in a virtual workspace.
This has resulted in more responsibilities being shouldered by IT teams within organizations. As more and more processes are carried out digitally using advanced tools, an organization’s IT infrastructure needs to be managed with utmost precision. This has made it important for organizations to focus on improving their ITSM processes.
What is IT Service Management?
IT Service Management (ITSM) is the process of delivering IT services and support to users by the IT department of an organization. These services can be provided to customers and internal employees to get their IT-related issues resolved in the best way possible.
ITSM revolves around designing, creating and delivering robust IT services to the users through digital platforms. The key difference between IT and formalized ITSM is that ITSM is used to optimize the IT infrastructure of an organization. The core of ITSM deals with providing IT as a service to the end-users and providing them with seamless support across multiple channels.
Importance of ITSM
Catering to changing needs
The needs of both employees and customers have changed significantly. They require quick and personalized IT support from an organization to get their issues resolved. Also, the increasing use of mobile devices requires an organization to set up ITSM solutions compatible with a range of digital devices. It is extremely difficult for IT teams to cater to the employees’ ever-changing needs with a traditional approach. This makes it important to implement robust ITSM tools for providing proactive support to employees.
Establishing clear connections between individual contributions and organizational goals
Implementing ITSM allows to align the IT services provided by the professionals with the goals to be achieved by organization. It gives an organized structure to the IT services provided to the customers and employees and allows to measure their effectiveness periodically. Implementing ITSM allows to streamline processes like change management, incident management, request fulfilment and more, leading to increased transparency for services delivered by IT professionals across the organization.
Implementing change management seamlessly
New technological trends are emerging, and new tools are being introduced to the market at an astonishing rate. This makes organizations change their approach to work and the tools used to carry out their processes regularly. Without effective change management, it becomes difficult for an organization to ensure that everyone is on the same page and every employee can operate the new tools at an optimum level. ITSM helps you streamline change management by providing your employees with all the required resources and materials regarding the new tools on a centralized platform.
Optimizing your collaborative platform
Over the last two years, online collaborative platforms like Slack, Zoom and Microsoft Teams have had immense adoption across industries. These platforms have helped organizations to operate virtually and employees to interact with their peers. ITSM allows you to optimize your collaborative platform by integrating your IT service desk with the same. This makes it easier for your employees to obtain quick IT support from their work platform. Also, the integration allows you to centralize the IT support provided to all the employees within your organization, irrespective of the department they work in.
Implementing microlearning with ITSM
Effective employee onboarding and change management require your employees to get trained in specific tools and skills. Modern IT service desks allow you to provide seamless training to your employees via microlearning. Microlearning is a modern learning methodology that involves consuming training content that takes no more than 10 minutes of the learners’ time. With the help of modern ITSM tools, you can add the training resources to your knowledge base and have your employees access the same from their respective devices. If you have integrated your service desk with a collaborative platform, your employees can get trained while working on the respective platform.
You can read more about ITSM here.
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by Teknita Team | Jul 13, 2022 | Artificial Intelligence - Machine Learning
Machine learning is a type of artificial intelligence that gives computers the ability to learn without being explicitly programmed. It provides a set of algorithms and techniques for creating computer programs that can automatically improve their performance on specific tasks.
Content marketing is one of the most popular industries where machine learning can be applied. Machine learning is playing a significant role in content marketing because it helps marketers understand what consumers want to read and what they don’t. It also helps marketers create content that will be more likely to generate conversions and increase their return on investment.
Content marketers use machine learning to create better content and optimize their marketing campaigns. One way they do this is by using sentiment analysis to understand what kind of moods people might be in, while reading their content. This helps them write more engaging copy for their audience. Another way for marketers to use machine learning is by utilizing predictive analytics to predict what people will want to read based on the time of day or day of the week. This helps them make sure they have relevant content available at all times for their audience.
Machine learning is the way of the future. It will help create content that is relevant to the audience and that will resonate with them.
You can read more about How Can Machine Learning Help With Content Marketing here.
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by Teknita Team | Jul 12, 2022 | Uncategorized
Having a clean, user-friendly website is critical – you can turn your website from boring and unhelpful to dynamic and valuable in few easy way.
1. Build your site for first impressions
First impressions make the top of the list, because that’s what users interact with immediately after loading a site lays the groundwork for the entire experience. If the web design isn’t delivering the goods in those crucial opening seconds, you’re not only losing new visitors, but opportunities to create a powerful and positive brand memory that generates interest and sales down the road.
Having a web designer with an eye for details and their proper place in the visual hierarchy not only results in a more visually stunning website, but it can also help turn more chance visits into extended stays, providing users the eye-catching web pages and experience they need to stick around.
2. Optimize each page for mobile users
Nearly 80% of people say they’re more likely to return to website or share it with others if it’s mobile-friendly. If web designer isn’t focused on building a good and responsive website for mobile, business is missing an easy opportunity to generate repeat visits and spread the word about the brand.
More consumers are using mobile devices to search and research businesses on the web. If web pages aren’t loading correctly, potential customers are likely jumping ship fast, abandoning site and company for others. Prioritizing mobile navigability and layout in web design approach is extremely important. It’s essential to view each visual element, logo, block of text, social media icons, and call to action buttons through the lens of mobile, ensuring each feature and every aspect of your design process is mobile-friendly and designed to deliver a next-level experience.
3. Maximize your load times
A slow website can quickly become the worst enemy, often making it impossible to keep prospects on board and nudge them closer to the point of purchase. Today’s visitors expect websites to load fast, and if homepage or blogs aren’t popping up quickly, they’re likely going elsewhere to find what they need.
Website’s loading time is an important, if not essential, part of any practical and responsive design effort. It has an indelible impact on the visitor experience. Understanding how fast pages load and how to optimize those loading times isn’t just one of those website design tips someone can gloss over or ignore. It’s a critical part of the web designer’s job, and should always be a top priority when building a site design that shines.
4. Focus on the personalized user experience
Creating a web design that attracts the largest possible audience is important. But it’s the ability to deliver personalized shopping experiences that really sets good web design apart. Incorporating shopper personalization techniques into and across your own site design is how you go beyond the standard digital marketing approach to make a genuine connection, providing users the tailored, relevant content and experience that bolsters sentiment and compels action.
Working shopper personalization into your web design strategy might seem daunting at first, particularly with so many other design tips out there and so many elements to worry about across the visual hierarchy. Fortunately there are a few relatively simple ways to consider and fit personalization into your web design approach, from baking tailored, behavior-based product recommendations into your design infrastructure to working in dynamic, hyper-relevant CTAs into each new site visit.
5. Don’t forget the SEO
Online visibility is key not only to making your website easy to find but also to getting that site in front of customers when they need it most. By making SEO a central part of web design strategy, you can help provide the push it needs to shine in search engines and generate the user engagement rates that keep it at the top.
Understandably, there’s often a disconnect between the work of web design and the world of SEO, with many a web designer consigning SEO to the realm of digital marketing and content generation, and vice versa. Yet, there are many things designers can do to provide a powerful visibility lift right from the start.
You can read more about Web Design Tips here.
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by Teknita Team | Jul 11, 2022 | Uncategorized
ERP systems are designed to help businesses manage their core processes more effectively. By integrating all of your business data into a single system, you can get a real-time view of your operations and make informed decisions that drive growth.
Enterprise Resource Planning Benefits:
* Improve efficiency and productivity
One of the main benefits of implementing an ERP system is that it can help improve efficiency and productivity across your entire organization. By automating tedious and time-consuming tasks, you can free up your staff to focus on more important tasks. By having all of your business data in one place, you can quickly and easily access the information you need to make informed decisions.
* Increase sales and revenue
Any business wants to increase sales and revenue, and an ERP system can help you to do just that. By giving you a real-time view of your operations, you can identify areas where you can improve efficiency and productivity. In addition, by integrating your sales and marketing efforts, you can streamline your processes and close more deals. ERP systems provide you with the tools you need to optimize your operations and boost your bottom line.
* Improve customer service
Happy customers are essential for success. Not only do they provide repeat business, but they also act as valuable ambassadors, helping to spread the word about your products and services. ERP systems can help you to improve your customer service in a number of ways. By tracking your customer’s purchase history and preferences, you can provide them with tailored recommendations and offers. In addition, by automating your customer service processes, you can provide a faster and more efficient service.
* Reduce costs
Every company owner understands the importance of lowering expenses in order to be successful. One way to do this is to invest in an ERP system. ERP systems can automate tasks and processes, eliminating the need for manual labor. Additionally, by integrating your business data, you can avoid duplicate data entry and reduce the need for storage space. As a result, ERP systems can help you save money and improve efficiency.
You can read more about ERP benefits here.
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by Teknita Team | Jul 8, 2022 | Uncategorized
1. Strive for consistency
Consistency of terminology, style, and organization are hallmarks of all good communication. It should be a principal foundation of your entire API program and the documentation process. To establish proper consistency throughout your documentation, ensure that the writing style and approach are the same throughout your team of writers.
Following industry standards for your documentation, such as OpenAPI, can also help new users orient themselves quickly to a familiar pattern and establish further standardization. Clear navigation options and a consistent style improve discoverability for both features and your docs.
2. Use plain language and a friendly tone
When writing your docs, keep the language plain and approachable, recognizing that jargon, slang, inside jokes, complicated acronyms, and the like have no place in your documentation.
When the subject is complex, that’s when you should make your writing even simpler. It’s important to note that some users may be coming to your product with relatively little formal education. Your writing must be accessible to the full spectrum of possible users, from self-taught developers, non-native English speakers, and developers fresh out of college to experienced pros with little time to get the job done. Make their lives easier by providing documentation that is easy to understand.
Here are a few other things to look out for when striving for an inclusive tone and plain language in your documentation:
- Be alert to discriminatory language.
- Use clear variable names and function names in code samples.
- Never assume.
- Use gender-neutral terms.
- Add alternate text to images.
3. Provide essential information for the non-technical
Using easy-to-understand, real-world examples can help make technical information more easily understandable for non-technical readers. This is where “try it” or mocking capabilities can make your documentation more useful. They can even make your API more compelling to potential customers.
Just remember, the person consuming your documentation won’t necessarily come from a developer background.
4. Take a design-first approach
At Stoplight, we take a design-first approach to all that we do. This means focusing on building APIs for the humans behind them and considering all stakeholders who may interact with, create, or consume the API. This same approach can be applied to designing your documentation. Your API documentation needs to meet users where they are and speak to their needs. It needs to be more than a list of endpoints and methods. When writing your docs, write for every use case. As you draft your docs, the traditional developer, the non-traditional developer, the business counterpart, possible partners, and the end consumer perspectives should all be kept in mind.
5. Get creative with multimedia
If you aim to make your docs more engaging and inclusive, always try to find ways to showcase hands-on guides to implementation. Get creative, highlight use cases from diverse companies and developers, and provide sample apps and technical manuals based on real-world scenarios. Take advantage of multimedia like videos, graphics, or gifs to make your docs more enticing and cater to those who may absorb information more easily in a format other than strictly text.
Write how you would want someone to explain something to you, taking into account the variety of people and backgrounds that may come across your documentation. Empathy for the developer and user is the primary way to work towards a better end-to-end developer and user experience.
You can read more about writing API documentation here.
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