by Teknita Team | Jun 2, 2022 | Process Automation
Automation, if executed poorly, can have negative impacts on data usage, processes, employee morale and customer satisfaction.
10 Automation Mistakes to avoid:
1. Focusing on a single technology
Once an organization has purchased and implemented a specific process automation tool, such as robotic process automation (RPA), successfully, it’s natural that colleagues want to adopt it more widely.
2. Believing that business can automate without IT
More and more business users believe that the adoption of RPA and low-code/no-code applications don’t require the assistance of IT. But business users may lack knowledge of how customer and data records work, and there’s a risk of mishandling the information.
3. Thinking automation is always the solution
Automation may be the best long-term option for business and IT processes, but leaders cannot simply use it to cover gaps in a poorly designed process. Automation is not meant to make up for failures in systems or defer system replacement.
4. Not engaging all stakeholders
Automation, by nature, has a broad impact on the enterprise, which means you should engage stakeholders from across the organization for decision making and sign off. For example, if adoption of new automation processes changes the nature of people’s roles, involve HR; changes to access rights and IDs, or server requirements must involve security or IT.
5. Failing to devote enough time to testing
Automation technologies only work when the algorithms and rules are exactly correct. The technologies may seem easy to use, but they are unforgiving when programmed incorrectly. They can very quickly wreck business data and fail to deliver the desired business outcome.
6. Wasting effort on overly complicated processes
At times, organizations find themselves in a quagmire when automating a process. That most often happens when processes are not well-documented or understood, if the workflow is not consistent or if there are too many variants in the decision-making process.
7. Treating automation as simple task replication
Using automation tools to copy exactly what is being done manually misses a critical benefit of automation — improving the end-to-end process to create a better customer and employee experience. If process redesign is not part of the automation process, you may use the wrong automation tool and lose the business outcome you hope to achieve.
8. Failing to monitor in postproduction
Just like any system implementation, automation projects will require extensive “hands-on” IT involvement after implementation. For example, for RPA rollouts, establish continuous assessment, monitoring and regular quality checks to ensure that robots have been scripted correctly and are continuing to work as expected. This avoids huge data cleanup tasks.
9. Using the wrong metrics to measure success
It’s typical to measure technology applications and tools to ensure that they are working as designed. However, this doesn’t reflect whether or not the project is successful. Measuring the impact on processes and the enterprise as a whole is key to the success of automation.
10. Ignoring the culture and employee impact
While it’s critical to focus on how to adopt and scale automation, it is equally important to consider the impact on employees, especially if roles are eliminated or reimagined.
You can read more about Automation Mistakes here.
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by Teknita Team | May 25, 2022 | Process Automation
Microsoft Power Pages is a low-code, scalable, and secure solution, which empowers low-code maker or professional developers to build business-centric websites quickly and easily. Power Pages extends far beyond portals former capabilities to enable organizations of any size to securely build websites with exciting new aesthetic features and advanced capabilities for customization with pro-developer extensibility.
Visual Studio Code in Power Pages is used to code advanced capabilities using JavaScript, Liquid templates, code components, and web APIs. With these tools, professional developers can securely interact with underlying business data and implement custom business logic, all without leaving the surface of their favorite developer tools. Microsoft Power Platform command line interface also helps developers easily download and upload their customization projects.
MPP possibilities:
- Community services: Reach and serve millions of citizens at scale, providing community services such as self-service permitting, licensing, incident and outage reporting, and applying for grants.
- FAQ sites: Provide answers to common questions about products, services, special events, policies, and procedures.
- Customer self-service: Provide all-day customer self-services, such as warranty registration, returns, support inquiries, appointments, and bookings.
- Partner support: Streamline business processes with partners, such as supplier onboarding, sustainability tracking, inquiry management, and vendor support.
You can read more about Microsoft Power Pages here.
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by Teknita Team | May 23, 2022 | Security
1. SQL Injection:
Injecting malicious SQL code into the entry field for hacking database-driven websites or websites that use dynamic SQL.
2. Malware attacks:
Hackers install malicious software on the victim’s system without consent in this cyberattack.
3. Phishing and Spear Phishing:
Hackers send malicious emails that appear to be from genuine sources to gain personal information or influence victims to do something via these emails.
4. Man-in-the-middle attack :
Perpetrator intercepts the communication between client and server to either eavesdrop or impersonate someone.
5. Denial of Service attack :
Perpetrator shuts down the victim’s system or network to make it inaccessible to its intended users.
6. Distributed Denial of Service :
Hackers flood the organization’s servers or networks with fake or bot users to crash the system’s normal functioning and interrupt the communication channel.
7. Password attack:
It is one of the most common types of cyberattacks where attackers use a mechanism to steal passwords by either looking around the person’s desk or using the sniffing technique.
8. Botnet:
It is a collection of malware-infected internet-connected devices that remains under the control of a single attacking party known as bot herders. It allows attackers to steal credentials saved on devices and gives them unauthorized access, leading to data theft and DDoS attacks.
9. IP Spoofing:
Attacker modifies the IP address in the packet header. The receiving computer system thinks it is from a legitimate or trusted source.
10. Session hijacking:
Attacker hijacks the user session. It usually starts when a user logs in to the application and ends when they log out.
You can read more about Cyber Security Threats here.
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by Teknita Team | May 19, 2022 | Content Services, OpenText
The latest announcement about OpenText of Cloud Editions includes some great updates to OpenText™ AppWorks.
Cloud Edition (CE) 22.1:
Modern approach to integration is provided by new REST APIs for integrating AppWorks’ task management and business workspace with other systems. This modern approach is highly scalable, simple, and easy to modify and extend. Additionally, improved error handling capabilities make it easier for a caseworker to recognize and correct mistakes and exceptions.
New Obligation Management feature for Open Text Contract Center, allows contractual obligations to be defined, managed and tracked, increasing staff efficiency and ensuring commitments are visible and appropriately managed. Additional personalization options offer users greater control over email notifications, and an enhanced UI provides more space on the screen, making it easier to find relevant contract details.
Contract Center, CE 21.4:
Enhancements include the ability for users to save filters for reuse, a streamlined UI for faster performance and a refreshed layout for case histories with business-friendly messages that provide a holistic view of a case. In Contract Center, CE 21.4 Enhancements enable business analysts to add attributes on their own.
Additional AppWorks Case Accelerator enhancements help developers get a head start on building applications, and a new JavaScript API for the AppWorks client simplifies customizations. The API allows your custom code to embed seamlessly into the end-user experience.
AppWorks, CE 21.3:
Enhancements provide deeper integration with Open Text Documentum, including improvements to user experience and productivity by enabling the seamless editing of Microsoft Office documents stored in Documentum and streamlining the steps required to access, edit and save those documents.
The adds enhancements to further simplify and reduce development cycles. These enhancements include new no-code configuration capabilities for quickly implementing both document checklists and granular, task-level process flows in support of straight-through processing, as well as defining the behavior of rejected tasks in AppWorks applications.
You can read more about about News in OpenText AppWorks Cloud Edition here.
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by Teknita Team | May 18, 2022 | OpenText, Security
OpenText EnCase Endpoint Security provides security teams with a comprehensive view to validate, analyze and respond to incidents quickly and completely.
360-degree endpoint visibility
Get in-depth visibility into forensic artifacts on endpoints throughout the enterprise. Comprehensive endpoint telemetry detection provides the full context of an attack enabling quicker response.
Realtime detection and response
Detect threats in realtime with integrated threat intelligence and view alerts in an easy-to-read interface for the visibility needed to swiftly detect and act.
Flexibility to address new threats
Use the simple rule-builder interface to connect to additional data sources, add new rules and update configurations to easily adapt and customize to leverage the latest attack tactics.
Key capabilities:
- Advanced detection
Offers the latest pre-filtered detection rules aligned to the latest MITRE ATT&CK framework to help teams detect anomalies, including those resulting from the SolarWinds and HAFNIUM breaches.
- Triage and analysis
Identify and log changes and create an event timeline of activity for root-cause analysis. Use configurable real time monitoring capabilities for the necessary level of visibility and insight required to monitor all network endpoints at scale.
- Response and remediation
Accelerate response time and reduce data loss, legal risk and reputational damage, while reducing triage time by up to 90% to help incident response teams validate, assess and remediate malicious activity.
You can read more about about OpenText EnCase Endpoint Security here.
Teknita has the expert resources to support you. Contact us now to kick off your planning with a complimentary assessment with our experts.
