by Teknita Team | Jan 12, 2023 | OpenText, Uncategorized
Valuable information is buried in emails – from your clients, sensitive projects and legal matters. It is increasingly difficult to find, organize and see the full set of relevant information lawyers and other knowledge workers need to respond quickly and stay on top of their projects and cases. An ever-growing volume of email often leads to “content chaos” – burdened email servers, increased compliance risk, such as organization’s retention policies, and the inability of employees to locate relevant content in those emails when searching for specific information.
Finding information in email drains productivity
Knowledge workers are spending more and more time each day on administrative tasks related to email organization and management; in fact, it’s estimated that 28% of their time is spent reading and sending emails. Simply stated, finding information in email drains employee productivity. Even with automated filters, email filing administration is time-consuming and overwhelming, because emails never stop pouring in and each message is accompanied by the expectation of a timely response.
OpenTextTM Email Filing, eDOCS Edition makes knowledge workers more productive with these time-savers:
Quick filing: Easily save emails to specific client folders via a button on your Microsoft Outlook ribbon or with a right mouse click – using predictive filing suggestions. Save time as suggestions are displayed based on the most recently accessed profiles and email threads.
Bulk filing: Quickly file large volumes of email without slowing productivity. With Bulk Filing, users can automate the email filing process by assigning profiling data to specific Outlook folders. All emails that are moved into the Outlook folders are automatically filed into eDOCS with the assigned profile data of the folder. Email can also be filed on mobile devices by dragging and dropping them into monitored folders.
Marking: See in Outlook when your email has been automatically stored to eDOCS document management system (DM). With Email Marker, users can color-code their emails according to filing status and profile data via their Outlook categories field. Save time by keeping track of filing status at-a-glance with this visual cue and never miss filing (or duplicate filing) again.
Email Filing Assistant: Analyze message history and inbound email addresses to suggest automatically the best place to store those emails in the eDOCS library.
You can read more about OpenTextTM Email Filing, eDOCS Edition here.
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by Teknita Team | Jun 15, 2022 | OpenText
1. Experience Studio
TeamSite’s user interface, Experience Studio, provides a visual, drag-and-drop approach to building digital experiences tailored specifically for marketers and other business users (pictured below). It includes many features such as integrated analytics, campaigns and digital forms to enhance the key focus areas to easily improve customer engagement.
2. Integrations
Your investment in best-of-breed solutions is perfectly safe when you choose TeamSite as your Web Content Management system (WCM). TeamSite can be configured to work with any software from eCommerce to marketing automation solutions out of the box with easy customization.
3. Headless
Since the content layer is separate from the presentation layer, you can create content once and publish it anywhere with TeamSite. Unlike traditional CMS solutions, the unique decoupled architecture allows you to share content with any third party software with ease.
4. Targeting and personalization
TeamSite helps capture, manage and leverage insights gained through analytics and allows you to target specific customer segments with personalized content that resonates and drives results. By optimizing your digital experiences with TeamSite, you can maximize your acquisition, engagement and retention business goals.
5. Testing and experimentation
Website optimization provides the best possible online customer experience by applying experimentation techniques. Modern CMS provide the ability to gain learnings from A/B testing tools, multivariate (MVT) testing and more. The best website optimization tools help enterprises with conversion rate optimization (CRO), either for specific landing pages or for entire websites.
6. Workflows, translations, compliance and much more
Along with having strong, customizable workflow capabilities out of the box, you can also simplify steps by integrating TeamSite with your other systems. Whether you want to streamline internal content approvals or include external agencies like translations, web compliance checking and much more – TeamSite is well equipped to make this happen with out of the box Google Translations, Lighthouse and many others.
7. Performance and scalability
Global organizations rely on TeamSite to meet their ever-expanding requirements worldwide. Whether you’re working on a microsite or your entire website, TeamSite grows with you, giving you the confidence to build your business.
8. Security
OpenText’s team of engineers prioritize identifying and rectifying security vulnerabilities to help ensure your company’s data, as well as your customers’ private information, stays safe. Enterprise organizations worldwide trust TeamSite for its commitment to security across the organization.
9. Quality Content Review and Version Control
Protect your brand by ensuring consistency on virtually any mobile device with TeamSite’s mobile emulator (below). It previews the content so you can see how it will appear and make the necessary adjustments on-the-glass. Compare content in different languages side-by-side for quality assurance.
You can read more about Reasons to modernize your Web Content Management with OpenText TeamSite here.
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by Teknita Team | Jun 9, 2022 | OpenText
1. Flexible and scalable Cloud Editions
OpenText™ Extended ECM Cloud Edition is a cloud-native, containerized platform which lets customers run anywhere – simpler, better, and faster.
The benefits of migrating to the cloud are numerous, including:
– Deploy and run anywhere – On-premises, hybrid, or in the cloud; containerized or on traditional VMs
– Manage faster and easier – Cloud-native platforms support automated deployment, scaling and management
– Get regular updates with the latest features – Adopting new features is now faster, simpler, and more cost-effective
– Customize with confidence – Isolate custom changes to minimize the effort involved in syncing with future updates
2. Improve user experience
OpenText completely redefined the legacy Classic View user experience with the introduction of the Smart View. The Smart View eliminates adoption as a barrier to ECM success. Productivity is enhanced through extensible, role-based views that promote access and collaboration.
Benefits of utilizing the Smart View include:
– Improve adoption with a touch-friendly, responsive design, and role-based landing/browsing alongside single click context-sensitive help
– Maximize productivity with smartly designed features like version compare with in-place viewer, ad-hoc signatures, inline forms, large file uploads, workflow, and activity feeds
– Strengthen governance with easy access to view and modify metadata
– Align UI to the task at hand with Perspective Manager, an interactive, drag and drop tool designed to simplify configuration and customization of the UI
– Seamlessly extend and integrate the Smart View to other applications with easily reusable HTML5 Content Server UI Widgets
3. Improve productivity
Currently, there are four Business Scenarios available: Teamspaces, Projects, Agreements, and Enterprise Asset Management (SAP), with more to come in future releases.
Benefits of using Business Scenarios include:
– Leverage turnkey workspaces to aggregate content, data, people, and tasks related to a common business purpose
– Boost productivity and collaboration with features like nested workspaces, workflows, metadata, tile/widget displays, dashboards, reports, and threaded discussions
– Eliminate inefficiencies by aligning teams, content, and collaborative business processes
– Free up valuable IT resources and simplify deployment with pre-configured and documented solutions
– Improve Information Governance by removing the risk of ad hoc information exchange
– Reduce information silos with a foundation that integrates content to lead applications such as the SAP EAM system
4. Achieve compliance through automated information governance
A key component of Extended ECM, Records Management provides a common classification service for all types of information.
Benefits of using Records Management include:
– Simplify and automate records retention and reduction
– Ensure the long-term preservation of critical content
– Visualize information governance via dashboards
– Automated governance removes the risks of ad hoc information exchange
– Enhance corporate accountability and compliance
– Meet data governance, information privacy and regulatory requirements
5. Protect information with a secure platform
Upgrading to the Extended ECM 21.4 release comes with:
– Security fixes including crucial third-party library updates such as OpenSSL
– New security features around managing Secrets (DB passwords, OTDS passwords, etc.) supporting confidentiality, integrity, and availability that make it easier for organizations to meet requirements for FedRAMP compliance
– Integration with Azure Information Protection (available with M365 extension) to further secure and protect information
6. Empower your distributed workforce
Many remote knowledge workers are currently using Microsoft® 365 applications such as Microsoft Teams to collaborate and share content with their teams. However, this creates a disconnect between collaboration and the content in lead business applications. OpenText™ Extended ECM can help organizations bridge this gap by integrating Extended ECM with Microsoft 365 applications:
– Full synchronization with Microsoft Teams – Improve access and collaboration on Extended ECM content with full synchronization of documents and subfolders between Business Workspaces and Teams
– Manage Microsoft Teams lifecycle – govern Teams content from creation to archiving and disposition
– Simplify business processes – increase user productivity when using leading business applications and Microsoft 365 apps
– Single source of truth – get complete visibility into business process and associated content
– Maintain control over enterprise information – control the entire information lifecycle and mitigate risk by applying records management classifications
7. Increase ROI by leveraging additional OpenText capabilities
Here are just a few of the many products that can be easily integrated into your platform to increase value for your existing investment.
– OpenText™ Magellan™: Augment data-driven decision making and accelerate business with advanced artificial intelligence in a pre-built machine learning and big data analytics platform.
– OpenText Exstream™: Leverage the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer.
– OpenText™ Intelligent Capture: Automate content ingestion, speeding up the routing of information to the right users and system in the organization. Combine standard capture features, such as optical character recognition (OCR), with powerful machine learning, capture extracts information from content and automatically routes it to the right user and right lead system.
– OpenText™ Intelligent Viewing: A cloud-first universal viewing solution which offers secure viewing and collaboration. It provides in-house and remote employees with consistent, reliable access to content while ensuring that it never leaves the repository. Users can collaborate on almost any file type, transform files from various formats into PDF or TIFF. The solution is flexible and scalable with a containerized architecture and can be deployed anywhere.
– OpenText™ AppWorks™: Enable business and technical users to rapidly build, iterate and deploy low-code, process-centric and case management applications.
– OpenText™ Magellan™ Risk Guard: leverages advanced AI capabilities uncover harmful, sensitive and inappropriate text, visual and audio content within enterprise content. Once identified, this content can be acted upon with a few clicks to increase compliance, improve data governance and reduce file storage costs.
8. Eliminate data silos by integrating with existing applications
Extended ECM utilizes the familiar interface of the Content Suite Smart View and the same Workspace model to integrate information from lead applications directly into your content management platform.
Some benefits of upgrading your Content Suite investment to Extended ECM include:
– Transparently integrate with other leading applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or any other process-driving software
– Bridge content silos and intelligently automates business processes to allow information to flow effortlessly across applications
– Leverage existing investment in Content Suite and other applications, while improving transparency and insight to improve decision making, automate business processes and expand the reach of governance policies
9. Choose from flexible deployment options
There are five delivery options for OpenText solutions, with a planned option on the Red Hat Open shift:
– Google Cloud
– AWS Amazon Cloud
– Microsoft Cloud
– OpenText Cloud
– Bare metal or VMware
10. Power modern work
Here are some of the ways in which modernizing your Content Suite investment can help your organization adapt and thrive post-crisis:
– Efficient access to information – Nurture a strong culture and keep employees engaged with simple user experiences that span customers, clients, and employees
– Process stability and efficiency – Integrate content with the applications people work in every day ensuring information is at hand when, and where it’s needed
– Collaboration and teamwork – Collaborate seamlessly and securely with both internal and external parties
– Governance – Adopt a holistic approach that comprehensively monitors how that information is shared, modified and used across all content repositories
You can read more about Reasons to upgrade OpenText Content Suite and Extended ECM here.
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by Teknita Team | May 19, 2022 | Content Services, OpenText
The latest announcement about OpenText of Cloud Editions includes some great updates to OpenText™ AppWorks.
Cloud Edition (CE) 22.1:
Modern approach to integration is provided by new REST APIs for integrating AppWorks’ task management and business workspace with other systems. This modern approach is highly scalable, simple, and easy to modify and extend. Additionally, improved error handling capabilities make it easier for a caseworker to recognize and correct mistakes and exceptions.
New Obligation Management feature for Open Text Contract Center, allows contractual obligations to be defined, managed and tracked, increasing staff efficiency and ensuring commitments are visible and appropriately managed. Additional personalization options offer users greater control over email notifications, and an enhanced UI provides more space on the screen, making it easier to find relevant contract details.
Contract Center, CE 21.4:
Enhancements include the ability for users to save filters for reuse, a streamlined UI for faster performance and a refreshed layout for case histories with business-friendly messages that provide a holistic view of a case. In Contract Center, CE 21.4 Enhancements enable business analysts to add attributes on their own.
Additional AppWorks Case Accelerator enhancements help developers get a head start on building applications, and a new JavaScript API for the AppWorks client simplifies customizations. The API allows your custom code to embed seamlessly into the end-user experience.
AppWorks, CE 21.3:
Enhancements provide deeper integration with Open Text Documentum, including improvements to user experience and productivity by enabling the seamless editing of Microsoft Office documents stored in Documentum and streamlining the steps required to access, edit and save those documents.
The adds enhancements to further simplify and reduce development cycles. These enhancements include new no-code configuration capabilities for quickly implementing both document checklists and granular, task-level process flows in support of straight-through processing, as well as defining the behavior of rejected tasks in AppWorks applications.
You can read more about about News in OpenText AppWorks Cloud Edition here.
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