Job ID# 10SC0270 – Posted 2/21/2025 – San Jose, CA

1. Clinical Support
   • Provide at-the-elbow and remote support to physician providers during go-live periods and after system stabilization.
   • Address provider requests for assistance with Epic workflows across various clinical settings, including but not limited to:
     • ICU
     • Inpatient units
     • Perioperative/peri-procedural areas
     • Labor and Delivery
     • Emergency Department
2. Technical Support
   • Guide clinicians on correct EMR workflows, including but not limited to:
     • Resolving deficiencies.
     • In-Basket management.
     • Chart Review.
     • Orders and order sets.
     • Adding charges.
     • Writing notes.
     • Document recurring issues to facilitate the development of training materials.
     • Collaborate with the Command Center/Service Desk to:
       • Log issues.
       • Mitigate problems.
       • Address incorrect provider role assignments.
       • Provide detailed descriptions of significant issues during reports.
3. Training and Education
   • Provide targeted training to physicians.
   • Educate on revenue optimization, including best practices for billing and documentation.
   • Ensure alignment of training efforts with organizational goals in collaboration with the revenue cycle team.
   • Address patient movement and related workflow problems.
   • Deliver training for specialty-specific workflows and needs.
   • Conduct one-on-one or group training sessions.
   • Develop and deliver educational materials, including:
     • Quick-reference guides.
     • Training providers on Dragon Medical One for voice-assisted documentation.
4. Monitoring and Improvement
   • Work with the revenue cycle team to:
     • Monitor and evaluate progress post-training.
     • Provide feedback and recommendations for ongoing improvement.

• Epic Experience:

  • At least five (5) years of Epic support experience.

  • Familiarity with Epic modules such as CPOE, Ambulatory, OpTime, Anesthesia, Stork, and others.

• Technical Proficiency:

  • Experience with Nuance and Dragon Medical One.

• Communication:

  • Excellent verbal and written communication skills.

• Specialized Knowledge:

  • In-depth understanding of Epic functionality and workflows.

  • Ability to adapt to and train providers on organization-specific workflows.

Duration: 4 weeks (3/30/2025 to 4/25/2025)